autospin Privacy Policy – Our Commitment to User Data Protection
This privacy policy explains how autospin collects, uses, stores, and protects your personal information as a user of our platform in Indonesia. We are committed to earning and maintaining your trust through transparent and responsible data management practices.
Last updated: 2024
1. What Data Do We Collect?
autospin collects various types of information that you provide directly, as well as information gathered automatically when you use the platform. Directly provided data includes account information such as your full name, email address, phone number, date of birth, and identity documents uploaded for the KYC verification process.
In addition to account information, we also collect financial transaction data, including the payment methods used (such as BCA or Mandiri bank transfers, or digital wallets like GoPay and OVO in IDR), deposit and withdrawal history, and transaction amounts. This data is required to process your transactions accurately and securely.
Our systems automatically record technical data about your device and browser, including your IP address, browser type, operating system, screen resolution, pages visited, time spent on the platform, and referral URLs. This usage data helps us understand how users interact with the platform and continuously improve the overall user experience.
2. How Is Your Data Used?
Data collected by autospin is used for a variety of legitimate operational purposes. Primary uses include processing account registrations, verifying identities, managing login sessions, processing deposit and withdrawal transactions, and sending important notifications related to your account activity.
We also use data to improve platform service quality, analyze usage patterns, detect and prevent fraudulent activity or unauthorized access, and ensure compliance with applicable regulations. Device technical data is used to optimize the platform's display across various screen sizes, particularly for mobile devices widely used by our users in Indonesia.
With your consent, your contact information may be used to send service updates, information about new features, or other content relevant to your use of the platform. You can opt out of marketing communications at any time through your account settings or by contacting our support team.
3. Cookies and Tracking Technologies
autospin uses cookies and similar technologies to improve platform functionality and the user experience. Cookies are small text files stored on your device when you visit our platform. We use several types of cookies: session cookies to maintain your login status while using the platform, and preference cookies to remember settings you have chosen, such as your interface language.
Analytical cookies are used to understand how users navigate the platform, which pages are visited most often, and where users encounter difficulties. This information helps our team make targeted improvements. Technical cookies are strictly required for the platform's core functions and cannot be disabled without affecting your ability to use the service.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect some platform features, but core functions such as login and transactions will remain accessible. For more information on managing cookies, please refer to the documentation for your browser.
4. Data Storage and Security
autospin applies strict technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your device and the platform's servers is encrypted using HTTPS with industry-standard SSL/TLS encryption.
Sensitive data such as bank account information and identity documents is stored in isolated systems with layered access controls. Only authorized personnel with a legitimate operational need may access this data, and all access is recorded in audit logs that are monitored on a regular basis.
We retain your personal data for as long as your account is active or as needed to provide services to you. After an account is closed, data is retained for the period required by applicable legal and regulatory obligations, after which it is securely deleted from our systems. Users across Indonesia can be confident that their data is handled to the same security standard regardless of location.
5. Sharing Data with Third Parties
autospin does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, in the course of operating the platform, we work with trusted partners who help deliver parts of our service. Payment service providers that process your IDR transactions, for example, need to receive relevant information in order to complete those transactions.
All third parties that receive user data from autospin are bound by strict confidentiality agreements and are only permitted to use that data for purposes that have been explicitly agreed upon. They are required to apply security standards equivalent to those we apply ourselves.
We may disclose data when required by law, court order, or a request from a competent authority. In such situations, we will endeavor to notify you to the extent permitted by law. Data disclosure may also occur in the context of a business merger or acquisition, in which case users will be notified in advance.
6. User Rights Over Personal Data
As a autospin user, you have a number of rights regarding your personal data. The right of access allows you to request a copy of the personal data we hold about you. The right of correction allows you to update or fix inaccurate information, most of which can be done directly through your account settings.
You also have the right to submit a data deletion request after closing your account, subject to legal obligations that require us to retain certain data for a minimum period. The right to restrict processing allows you to request that we limit how we use your data in specific situations.
To exercise any of these rights, you can contact autospin customer support at the official email address listed below. Requests will be handled within a reasonable timeframe, and we are committed to responding to every user request transparently and responsibly.
7. Policy Changes and How to Contact Us
autospin reserves the right to update this privacy policy from time to time to reflect changes in our practices, applicable regulations, or technological developments. Any significant changes will be communicated to registered users via email or an in-platform notification at least several days before the changes take effect.
The latest version of the privacy policy is always available on this page with the update date clearly displayed. By continuing to use the platform after changes are published, you are considered to have accepted the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact our support team by email: [email protected]. We are committed to taking every inquiry seriously and providing any clarification needed.